Message for our patients – 1/6/2020


We hope you are well and have stayed safe during this awful pandemic.

As you will have probably heard, we have been informed that we are able to open our practice on Monday 8th of June. You will be pleased to hear that during the lock down we have all been working extremely hard to ensure we have our personal protection equipment (PPE) and robust protocols in place ready to go. Whilst we are all extremely excited and keen to see all our lovely patients once more, we must do so under extremely strict cross infection controls.

You will be aware that we routinely work to the highest standard of patient protection, however due to Covid-19 we must implement extra precautions to keep our patients and staff safe.

We have re-organised our waiting room and reception area to ensure social distancing can be observed.

We have replaced furnishings and fittings to enable easier cleaning. Our appointment book has been re-organised to allow extra down time when the surgery will be shut down and fully decontaminated between patients.  This necessary process means fewer patients will be seen each day.

In addition to this, certain types of treatments will need to be booked at the end of the morning and evening sessions.  Our receptionists will do their best to accommodate you when booking your appointment but please be aware that she must follow the appointment booking in system as it has been set up.

A Covid-19 related questionnaire will need to be filled in by our receptionist for every patient and before each visit. She will phone you the day before your appointment.  She will explain the protocols we have put in place and we ask that you kindly comply, as this will ensure we all stay safe during your appointment.

Anyone accompanying you will be asked to wait outside (exemptions apply).

Please do not come to the surgery if you do not have an appointment, we will be happy to talk to you on the phone.

We must prioritise our appointment slots, so the first people we will be contacting will be patients who have phoned us needing help with broken fillings or pain during our shut down. I am sure you will agree these patients need to be called in first.

We will gradually work our way through our list of cancelled treatments and will be in contact with all those patients as soon as possible.  Routine Examination and Hygiene appointments which were cancelled will also be re-booked as soon as possible.  Some of you will have received an SMS message cancelling your appointment from 8th June -15th June.  We will be contacting you to confirm if your appointment can go ahead, some of these will need to be re-booked unfortunately to allow us to adhere to the new system.

Thank you all for your understanding and support during this dreadful pandemic.

We look forward to seeing you all very soon.

Yours sincerely

From the Dovecote Dental Team